What Flatdesk is used for
One plan, $49 per agent per month, or $39 billed yearly, and the same features in every seat. Here is how that fits the jobs small support teams come with, including where it doesn't.
Shopify stores
A help desk that knows what the customer ordered
Read moreSaaS startups
Support that sees the account, the plan and the bug
Read moreFrom a shared inbox
Keep your support address. Add owners, history and numbers.
Read moreAI support at a fixed cost
AI that answers customers, on a bill that can't jump
Read moreMultilingual support
Answer in your customer's language without hiring for it
Read moreTeams that aren't 24/7
Be honest about when you're open, and keep your targets
Read moreAgencies
One team, one inbox, a separate face for each client
Read moreNonprofits
Answer donors and members without losing messages in someone's inbox
Read moreSchools and training providers
Term-start questions answered once, then reused
Read moreClinics and practices
Take the routine front-desk questions off the phone
Read moreHelp center with AI
Write the answer once. Customers and the AI both find it.
Read moreFitness studios and gyms
Answer member questions without living in the inbox
Read moreCourse creators and coaches
Stop answering the same student question every launch week
Read moreProperty managers and rental hosts
Keep maintenance requests from getting lost in the inbox
Read moreMarketplaces
Two audiences, one inbox, nothing mixed up
Read moreHome service businesses
Answer the quote request before a competitor does
Read moreRestaurants and cafes
Stop answering the same hours and menu question by email
Read morePhotographers and studios
Reply to wedding and shoot enquiries before someone else does
Read moreSoftware consultancies
Keep client requests out of personal inboxes
Read moreSubscription apps
Handle billing and login tickets without a support department
Read moreAccounting and bookkeeping firms
Stop losing client questions in partners' inboxes
Read moreCoworking spaces
Give members one place to ask for help
Read moreHardware startups
Answer setup and warranty questions without a support team
Read moreEvent organisers
Handle attendee questions before, during and after the event
Read moreCoaches and consultants
Stop answering the same client questions by hand
Read moreNewsletter and media publishers
Answer subscriber questions without a support team
Read moreIndependent retail shops
Keep shop enquiries out of the owner's phone
Read moreLanguage schools
Keep enrolment questions out of the front desk
Read moreLegal and immigration practices
Keep client admin questions in one place
Read moreChurches and community groups
Stop questions living in one volunteer's inbox
Read moreTravel agencies
Keep booking questions out of personal inboxes
Read moreMembership associations
Give every member question an owner
Read moreGarages and repair shops
Stop answering the same status question by phone
Read morePodcast and video creators
Keep fan mail and sponsor email apart from your own inbox
Read moreIndie game studios
Turn bug reports and refund emails into one queue
Read moreLocal government services
Give every resident enquiry an owner
Read moreVeterinary and pet services
Answer pet owners without tying up the front desk
Read moreNurseries and garden centres
Answer plant questions all season without extra staff
Read moreCleaning and maintenance companies
Give every client request an owner
Read moreWedding and event planners
Keep every couple, client and vendor thread in one place
Read moreSolar and home installers
Answer customers from quote to installation
Read moreDriving and music schools
Stop answering the same lesson questions by hand
Read moreMoving and storage companies
Answer move-day questions before they pile up
Read moreTutoring and test prep
Keep parents and students from having to chase you
Read moreBoutique hotels and B&Bs
Reply to guests before they book somewhere else
Read moreCar rental and dealerships
Answer the pickup and paperwork questions before they reach the counter
Read moreFlorists and gift shops
Keep delivery questions from interrupting the arrangement you are making
Read morePrint and sign shops
Stop proofs and quotes getting lost in personal inboxes
Read moreCraft and maker shops
Spend your day making things, not answering the same email
Read moreSubscription box businesses
Answer the skip and swap questions before the next box ships
Read moreWholesalers and distributors
Keep trade customers out of your sales reps' personal inboxes
Read moreBike and outdoor gear shops
Answer the sizing question before the customer buys the wrong frame
Read moreBoard game cafes and stores
Keep table and event questions out of your direct messages
Read moreHome bakeries
Stop answering the allergen question one message at a time
Read moreTattoo and piercing studios
Stop retyping the aftercare and deposit rules for every client
Read moreDog walkers and pet sitters
Stop answering the same schedule question from your phone mid-walk
Read moreTailors and alterations shops
Stop answering the turnaround question for every garment
Read moreMeal prep services
Stop answering the delivery-day question every week
Read moreHair salons and barbers
Stop answering price and patch-test questions between clients
Read moreJewellery makers
Stop answering the ring size question one message at a time
Read moreCoffee roasters
Stop answering the grind size question every morning
Read moreSecond-hand and vintage shops
Stop answering 'is this still available' by hand
Read moreEscape rooms and entertainment venues
Stop answering the group size question one booking at a time
Read moreLaundry and dry cleaning
Stop answering 'when will it be ready' by hand
Read moreBookshops
Stop answering the same stock question by hand
Read morePottery and art studios
Stop answering the firing question one message at a time
Read moreFood trucks and pop-up kitchens
Stop answering 'where are you today' by hand
Read moreSports clubs and teams
Stop answering the fixtures question in every group chat
Read moreBridal and formalwear shops
Stop answering the fitting question one message at a time
Read moreDance and martial arts schools
Stop answering class time questions one parent at a time
Read moreChildcare and after-school clubs
Stop answering the same parent questions at pick-up
Read moreCar wash and detailing studios
Stop answering package questions one message at a time
Read morePhone and electronics repair shops
Stop answering 'is my phone ready' by hand
Read moreFarm shops and CSA boxes
Stop answering the box questions one share at a time
Read moreCo-living and student housing
Stop answering the same move-in question in every group chat
Read moreSwim schools and aquatic centres
Stop answering the lesson questions family by family
Read moreBreweries and taprooms
Stop answering the same taproom questions twice
Read moreCampsites and glamping sites
Stop answering the arrival questions guest by guest
Read morePet groomers and boarding kennels
Stop answering the booking questions owner by owner
Read moreTour operators and guided experiences
Stop answering the meeting point questions guest by guest
Read moreTheatres and cinemas
Stop answering the ticket questions patron by patron
Read moreMobile mechanics
Stop answering the quote questions driver by driver
Read moreHome inspectors
Stop answering the report questions client by client
Read moreEvent rental shops
Stop answering the delivery questions customer by customer
Read moreWedding venues
Stop answering the same couple questions one by one
Read moreWindow cleaners and pressure washers
Stop answering the round questions customer by customer
Read moreLocksmiths
Stop answering the call-out questions customer by customer
Read moreHandyman and odd job services
Stop answering the quote questions customer by customer
Read morePersonal chefs and private caterers
Stop answering the menu questions client by client
Read moreCarpet and upholstery cleaners
Stop answering the drying time question customer by customer
Read moreMassage and bodywork studios
Stop answering the treatment questions client by client
Read moreMobile notaries and document services
Stop answering the ID questions client by client
Read moreDJs and live music acts
Stop answering the booking enquiries one by one
Read moreArt galleries and exhibition spaces
Stop answering the opening hours question visitor by visitor
Read moreCommunity radio and local media
Stop answering the same listener questions one by one
Read morePicture framing shops
Stop answering the quote questions customer by customer
Read moreDog trainers and behaviourists
Stop answering the same puppy class questions one by one
Read moreRoofing and gutter contractors
Stop answering the same quote questions one by one
Read morePest control services
Stop answering the same treatment prep questions one by one
Read moreOpticians and eyecare practices
Stop answering the same glasses ready question one by one
Read moreChimney sweeps and heating engineers
Stop answering the same service booking questions one by one
Read moreSports and physio injury clinics
Stop answering the same insurance and booking questions one by one
Read morePlumbers and electricians
Stop answering the same callout and quote questions one by one
Read moreHearing clinics and audiologists
Stop answering the same hearing aid care questions one by one
Read moreOnline tutor marketplaces
Stop answering the same booking and payout questions one by one
Read moreTree surgeons and arborists
Stop answering the same quote and timing questions one by one
Read moreLandscapers and garden designers
Stop answering the same quote and timing questions one by one
Read moreSwimming pool services
Stop answering the same quote and timing questions one by one
Read moreTranslation and interpreting agencies
Stop answering the same quote and turnaround questions one by one
Read moreVending and office coffee services
Stop answering the same quote and turnaround questions one by one
Read moreTool hire shops
Stop answering the same quote and turnaround questions one by one
Read moreSki and surf rental shops
Stop answering the same booking and pricing questions one by one
Read moreWineries and tasting rooms
Stop answering the same booking and pricing questions one by one
Read moreIndoor playgrounds and kids venues
Stop answering the same booking and pricing questions one by one
Read moreRehearsal and recording studios
Stop answering the same booking and pricing questions one by one
Read moreBeekeeping and honey producers
Stop answering the same booking and pricing questions one by one
Read moreMobile hairdressers and barbers
Stop answering the same booking and pricing questions one by one
Read moreCustom cake and dessert makers
Stop answering the same booking and pricing questions one by one
Read moreTaxi and private hire firms
Stop answering the same booking and pricing questions one by one
Read moreBoat hire and charter operators
Stop answering the same booking and pricing questions one by one
Read moreFurniture restorers and antique dealers
Stop answering the same booking and pricing questions one by one
Read moreCandle and soap makers
Stop answering the same booking and pricing questions one by one
Read moreVinyl and record shops
Stop answering the same booking and pricing questions one by one
Read moreTattoo studios
Stop answering the same booking and pricing questions one by one
Read moreEscape rooms
Stop answering the same booking and pricing questions one by one
Read moreDriving schools
Stop answering the same booking and pricing questions one by one
Read morePet groomers
Stop answering the same booking and pricing questions one by one
Read moreDog trainers
Stop answering the same booking and pricing questions one by one
Read moreWindow cleaners
Stop answering the same booking and pricing questions one by one
Read moreMusic schools
Stop answering the same booking and pricing questions one by one
Read moreDance studios
Stop answering the same booking and pricing questions one by one
Read moreCar detailers
Stop answering the same booking and pricing questions one by one
Read moreFlorists
Stop answering the same booking and pricing questions one by one
Read moreBike shops
Stop answering the same booking and pricing questions one by one
Read morePhotographers
Stop answering the same booking and pricing questions one by one
Read moreYoga studios
Stop answering the same booking and pricing questions one by one
Read moreTutoring centers
Stop answering the same booking and pricing questions one by one
Read moreCleaning services
Stop answering the same booking and pricing questions one by one
Read morePilates studios
Stop answering the same booking and pricing questions one by one
Read moreNail salons
Stop answering the same booking and pricing questions one by one
Read moreClimbing gyms
Stop answering the same booking and pricing questions one by one
Read moreMattress and bed retailers
Stop answering the same booking and pricing questions one by one
Read moreKids party venues
Stop answering the same booking and pricing questions one by one
Read moreGolf clubs and driving ranges
Stop answering the same booking and pricing questions one by one
Read moreTrampoline and adventure parks
Stop answering the same booking and pricing questions one by one
Read moreIndependent wine shops
Stop answering the same booking and pricing questions one by one
Read moreBike couriers and local delivery firms
Stop answering the same booking and pricing questions one by one
Read morePainters and decorators
Stop answering the same booking and pricing questions one by one
Read more