Use casesFlorists and gift shops
Keep delivery questions from interrupting the arrangement you are making
Customers write about delivery windows, substitutions and last-minute changes, with deadlines that cannot slip. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for delivery and care
Publish delivery areas, cut-off times and flower care. The AI replies from them.
Saved replies for changes
Save your substitution and address-change replies as macros.
Assign by day or order
Route messages to whoever is packing that day and keep the history on the ticket.
A busy-season auto-reply
Tell customers about cut-off times before Valentine's Day and Mother's Day.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No order management, delivery routing or payments. Keep those in your shop platform.
- No phone line.
Questions
Does it track deliveries?
No. It answers questions and links to your carrier or driver tracking.
Can it handle seasonal spikes?
Flat pricing means a busy week costs the same as a quiet one. See the volume forecast tool to plan staffing.
Can customers chat from our website?
Yes, with the chat script on your site.