Use casesTranslation and interpreting agencies
Stop answering the same quote and turnaround questions one by one
Customers ask about prices, turnaround, availability and problems with an order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for quotes and turnaround
Publish per-word rates, language pairs and usual turnaround. The AI replies from them.
Saved replies for projects
Save your quote, file format and revision replies as macros.
A reply for urgent jobs
One clear reply with rush rates and the cutoff time.
A delivery note
Send delivery format, revision window and invoice details.
One queue for the team
Email and chat arrive in one inbox, so no client waits.
Where it falls short
If you need these today, another help desk fits better.
- No project or translator management. Keep that in your translation tools.
- No linguistic review by message. Those go to a reviewer.
Questions
Can the AI quote a translation?
It shares your rates and asks for the files. A person confirms the final price.
Does it handle confidentiality questions?
It shares your policy. A person handles anything bespoke.
Is it worth it for a small agency?
Pricing is flat, so a small agency pays the same as a large one.