Use casesPhone and electronics repair shops
Stop answering 'is my phone ready' by hand
Customers ask for quotes, repair times, status and warranty cover. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for quotes and times
Publish typical prices, turnaround times and what you repair. The AI replies from them.
Saved replies for status
Save your received, in progress and ready for pickup replies as macros.
A reply for warranty claims
One clear reply for warranty, with what is covered and what you need to see.
A pickup auto-reply
Tell people your pickup hours and what to bring.
One queue for the counter
Email and chat arrive in one inbox, so no repair question is lost.
Where it falls short
If you need these today, another help desk fits better.
- No repair tracking or point of sale. Keep those in your shop systems.
- No diagnosis. Leave that to your technicians.
Questions
Can the AI quote a repair?
From the price list you publish. Anything unusual goes to a technician.
Does it handle warranty questions?
It explains your warranty and passes claims to staff.
Is it worth it for one shop?
Pricing is flat, so one shop pays the same as a busy one.