Use casesVending and office coffee services
Stop answering the same quote and turnaround questions one by one
Customers ask about prices, turnaround, availability and problems with an order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for plans and refills
Publish service plans, refill schedules and what is included.
Saved replies for faults
Save your machine fault, refund and engineer visit replies as macros.
A reply for stock-outs
One clear reply with the next restock date.
A new site note
Send install details, access needs and set-up times.
One queue for the office
Email and chat arrive in one inbox, so no site is missed.
Where it falls short
If you need these today, another help desk fits better.
- No route planning or stock tracking. Keep that in your operations software.
- No machine repair by message. Those need an engineer.
Questions
Can the AI log a faulty machine?
It collects the site and fault details and passes them to a person.
Does it handle refund requests?
It shares your refund steps. A person approves exceptions.
Is it worth it for a small operator?
Pricing is flat, so a small operator pays the same as a large one.