Use casesTutoring and test prep
Keep parents and students from having to chase you
Parents and students write about schedules, cancellations and progress, usually in the evening. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the usual questions
Publish your cancellation policy, session formats and how to prepare. The AI replies from them.
Saved replies for rescheduling
Save your reschedule and make-up session replies as macros.
Assign by tutor or subject
Route messages to the right person and keep the history on the ticket.
An evening auto-reply
Tell families when they will hear back when the office is closed.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No scheduling, payments or student records. Keep those in your own tools.
- No learning platform or progress reports.
Questions
Does it schedule sessions?
No. It answers how to book and links to your scheduling tool.
Can parents chat from our website?
Yes, with the chat script on your site.
Can tutors share the inbox?
Yes. Assign each message to a person.