Use casesPrint and sign shops
Stop proofs and quotes getting lost in personal inboxes
Customers write about quotes, file formats, proofs and turnaround. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for file and turnaround
Publish accepted file types, bleed rules and turnaround times. The AI replies from them.
Saved replies for quotes
Save your quote follow-up and proof approval replies as macros.
Assign by job
Route messages to the person on the job and keep the history on the ticket.
An out-of-hours auto-reply
Tell customers when the shop opens and when proofs are checked.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No quoting, job tracking or file storage. Keep those in your print management tools.
- No proof approval workflow.
Questions
Can customers send artwork?
Customers can attach files to an email. Keep large files in your own transfer tool.
Does it make quotes?
No. It answers questions and links to your quote form.
Can staff share the inbox?
Yes. Assign each message to a person.