Use casesSoftware consultancies
Keep client requests out of personal inboxes
When requests arrive in five people's inboxes, nobody knows what is open. Flatdesk puts client requests into one queue with an owner and a reply target, at $49 per agent per month, or $39 billed yearly.
What it does for this
One queue for every client
Tag tickets by client and project so you can see who is generating the work and which retainers are busy.
An owner on every request
Assign each ticket to a person and leave internal notes the client never sees.
A reply target that holds
Set how fast you aim to answer and see which requests are close to missing it.
Saved replies for the usual messages
Save your acknowledgement, scoping questions and out-of-scope wording as macros.
Answers clients can find
Publish runbooks and how-tos. The AI replies from them and hands anything else to a person.
Where it falls short
If you need these today, another help desk fits better.
- No time tracking or billing. Keep your tools for hours and invoices.
- No client portal with separate logins per client. Clients write by email or chat.
Questions
Can we track time on tickets?
No. Keep time tracking in your existing tool and note hours on the ticket if you want them in the thread.
Can we see requests per client?
Yes. Tag tickets by client and filter the queue.
Can the AI answer technical questions?
From the articles you publish. Anything else goes to a person.