Use casesTravel agencies
Keep booking questions out of personal inboxes
Travellers write before and during a trip about changes, documents and payments. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for pre-trip questions
Publish what to bring, payment dates and change rules. The AI replies from them.
Saved replies for changes
Save your answers for date changes, name corrections and payment reminders as macros.
One queue for the team
Email and chat arrive in the same inbox, with an owner on every message.
An out-of-hours reply
Set an auto-reply for evenings and weekends that says when someone will answer and where to turn for emergencies.
See what travellers ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No booking system or itinerary lookup. Check bookings in your own system and reply from the ticket.
- No 24/7 emergency line. Publish your emergency contact in the auto-reply.
Questions
Does it connect to our booking system?
No. Look up the booking in your own system and reply from the ticket.
Can it handle changes during a trip?
It answers from your published policy and routes anything urgent to a person. It does not make bookings.
Can travellers chat from our website?
Yes, with the chat script on your site.