Use casesHome bakeries
Stop answering the allergen question one message at a time
Customers write about flavours, allergens, lead times and pickup, often outside baking hours. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for allergens and lead times
Publish your allergen policy, lead times and pickup details. The AI replies from them.
Saved replies for custom orders
Save your quote, deposit and design change replies as macros.
Assign when you have help
Route messages to whoever is packing or decorating.
A busy-season auto-reply
Tell customers about order cut-offs before holidays.
One queue for orders
Email and chat arrive in one inbox, so no order request is lost in a feed.
Where it falls short
If you need these today, another help desk fits better.
- No order management, payments or delivery routing. Keep those in your own tools.
- No guarantees about allergens beyond what you publish. Keep your policy accurate.
Questions
Can the AI answer allergen questions?
Only from what you publish. Keep the policy exact and send anything unusual to a person.
Does it take orders?
No. It answers questions and links to your order form.
Is it too much for a one-person bakery?
Pricing is flat, so a quiet month costs the same as a busy one.