Use casesCoffee roasters
Stop answering the grind size question every morning
Customers write about grind, brew method, roast dates, subscriptions and delivery. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for brewing and grind
Publish grind and brew guides by method. The AI replies from them.
Saved replies for subscriptions
Save your skip, pause and change-bean replies as macros.
A reply for stale or damaged bags
One clear reply for a bad bag, with what you need to resolve it.
A holiday auto-reply
Tell customers about roast and ship days before busy weeks.
One queue for retail and wholesale
Email and chat arrive in one inbox, so no cafe enquiry is lost.
Where it falls short
If you need these today, another help desk fits better.
- No order management, roasting or inventory tools. Keep those in your shop and roasting software.
- No subscription billing. Your shop platform handles that.
Questions
Can the AI answer brew questions?
From the guides you publish. Anything unusual goes to the roaster.
Does it handle wholesale enquiries?
It answers common questions and passes accounts to you.
Is it worth it for a small roastery?
Pricing is flat, so one roaster pays the same as a busy shop.