Use casesCandle and soap makers
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking or order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for orders and shipping
Publish scents, sizes, shipping times and wholesale terms.
Saved replies for custom orders
Save your wedding favour, minimum and lead time replies as macros.
A reply for ingredient questions
One clear reply on ingredients and allergen labelling.
A market day note
Send stall dates and pickup options.
One queue for the orders
Email and chat arrive in one inbox, so no order is missed.
Where it falls short
If you need these today, another help desk fits better.
- No stock or shipping labels. Keep those in your shop software.
- No skin or allergy advice by message. Share ingredients and let the customer decide.
Questions
Can the AI answer scent questions?
It shares your published scent notes. A person helps with custom blends.
Does it handle wholesale enquiries?
It shares your terms. A person agrees pricing.
Is it worth it for a home maker?
Pricing is flat, so a home maker pays the same as a larger brand.