Use casesFlorists
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for orders and delivery
Publish delivery areas, cut-off times and substitution rules.
Saved replies for event enquiries
Save your wedding and funeral flower replies as macros.
A reply for substitutions
One clear reply on seasonal swaps and colour matching.
A care note
Send flower care tips with every order.
One queue for the shop
Email and chat arrive in one inbox, so no order question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No order management or payments. Keep those in your shop software.
- No guarantees on exact blooms. Availability depends on the season and suppliers.
Questions
Can the AI take an order?
It points customers to your order page. A person confirms special requests.
Does it handle delivery questions?
It shares your areas and cut-offs. A person handles exceptions.
Is it worth it for a small shop?
Pricing is flat, so a small shop pays the same as a larger one.