Use casesCustom cake and dessert makers
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking or order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for flavours and sizes
Publish flavours, sizes, serving guides and starting prices.
Saved replies for orders
Save your deposit, lead time and design change replies as macros.
A reply for allergen questions
One clear reply on ingredients and cross-contamination.
A collection note
Send pickup time, storage and transport tips.
One queue for the orders
Email and chat arrive in one inbox, so no order is missed.
Where it falls short
If you need these today, another help desk fits better.
- No order calendar or payments. Keep those in your booking software.
- No medical allergy advice by message. Share ingredients and let the customer decide.
Questions
Can the AI quote a cake?
It shares your starting prices. A person confirms any custom design.
Does it handle allergen questions?
It shares your published ingredient list. A person answers anything else.
Is it worth it for a home baker?
Pricing is flat, so a home baker pays the same as a bakery.