Use casesMembership associations
Give every member question an owner
Members write about renewals, events and benefits, often to whoever they know. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for renewals and benefits
Publish renewal dates, fees, benefits and how to update details. The AI replies from them.
Saved replies for staff
Save your answers for renewals, lapsed memberships and event bookings as macros.
One queue for the office
Email and chat arrive in the same inbox, with an owner on every message.
A renewal-season auto-reply
Set an auto-reply for busy periods that says when members will hear back.
See what members ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No membership database or payment processing. Check member records in your own system.
- No event registration.
Questions
Does it store member records?
No. Keep records in your membership system and reply from the ticket.
Can several staff share the inbox?
Yes. Add them as agents and assign each message to someone.
Can members chat from our website?
Yes, with the chat script on your site.