Use casesHelp center with AI
Write the answer once. Customers and the AI both find it.
A help center only pays off if people use it. Flatdesk's AI answers from your articles and links customers to the right one, and your team can insert an article into a reply instead of retyping it. Every seat includes it, at $49 per agent per month, or $39 billed yearly.
What it does for this
A public help center
Search, categories with short descriptions, and articles written in the app, on your own address like help.yourcompany.com.
The AI answers from it
When an article covers the question, the AI replies and links to the article. If it doesn't, the ticket goes to your team.
Your website counts too
Add your website or docs address and the AI answers from those pages on day one. It reads up to 40 pages per address and refreshes every week.
Insert an article in a reply
Pick a published article in the reply box and its title and link are added.
More languages
The AI translates each article into up to 10 more languages in one click, and you can edit any translation.
See what's missing
The AI reads your recent tickets and groups them into topics, with how many it answered, why it handed the rest to your team, and one thing to fix for each.
Where it falls short
If you need these today, another help desk fits better.
- A simple help center: no community forums.
- Articles from Intercom, Freshdesk and Help Scout aren't imported yet; Zendesk Guide articles are.
Questions
Can we use our own domain for the help center?
Yes, an address like help.yourcompany.com. You point a CNAME at the address Flatdesk gives you.
Do articles import from Zendesk?
Yes. Zendesk Guide articles and sections come over, and drafts stay drafts.