Use casesChurches and community groups
Stop questions living in one volunteer's inbox
People ask about service times, events and room hire by email and chat. Flatdesk collects those in one queue so any volunteer can answer, and replies to the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the common questions
Publish service times, event details, directions and how to hire a room. The AI replies from them.
Saved replies for volunteers
Save your answers for room hire, newcomers and donations as macros.
One queue for the team
Email and chat arrive in the same inbox, with an owner on every message.
An out-of-office reply
Set an auto-reply for holidays that says when someone will reply.
See what people ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No donation processing, event registration or membership database.
- No volunteer rota.
Questions
Can volunteers share one inbox?
Yes. Add them as agents and assign each message to someone.
Does it take donations?
No. Link to your existing donation page in a reply or article.
Can members chat from our website?
Yes, with the chat script on your site.