Use casesClinics and practices
Take the routine front-desk questions off the phone
Most messages to a small practice are logistics: opening hours, how to book, what a visit costs, where to park. Flatdesk answers those from your help center and routes anything else to a person, at $49 per agent per month, or $39 billed yearly. It is for those questions only, not for health records.
What it does for this
Answers to the logistics
Publish hours, fees, booking steps and directions. The AI reads them, answers by email and chat, and links to the article.
After-hours reply
Write the message once, such as who to call in an emergency, and it goes out to anything that arrives while you're closed.
A person for everything else
If the AI isn't sure, or the sender asks for a person, the ticket goes to your team with a note saying why.
A shared inbox for the front desk
Email and chat in one queue, with notes the patient never sees and a first reply target.
Guard rails on what is sent
Card numbers customers paste in are masked when they arrive. The AI has a monthly limit that is on by default.
Where it falls short
If you need these today, another help desk fits better.
- Not for health records. Flatdesk isn't assessed for HIPAA and the security page says not to send health records through it. Ask people to call for anything clinical.
- No appointment booking or calendar. Link to the system you already use.
Questions
Can we use it for patient messages?
No. Use it for logistics such as hours, fees and bookings. Flatdesk is not assessed for HIPAA, and the security page says not to send health records through it.
Does it book appointments?
No. The AI can point to your booking page, which you add as a help article.
Can the AI give medical advice?
Tell it not to in the AI instructions, and keep clinical questions to a phone call. The AI only answers from your published articles and notes.