Use casesTool hire shops
Stop answering the same quote and turnaround questions one by one
Customers ask about prices, turnaround, availability and problems with an order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for rates and deposits
Publish daily rates, deposits and what ID you need.
Saved replies for bookings
Save your availability, extension and late return replies as macros.
A reply for breakdowns
One clear reply with first steps and the replacement process.
A collection note
Send pickup times, safety guidance and return rules.
One queue for the counter
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No stock or hire booking system. Keep that in your hire software.
- No safety training by message. Those need in-person guidance.
Questions
Can the AI check availability?
It shares your published hours and booking steps. A person confirms stock.
Does it handle extension requests?
It collects the details and passes them to the counter.
Is it worth it for one branch?
Pricing is flat, so a single branch pays the same as a chain.