Use casesChimney sweeps and heating engineers
Stop answering the same service booking questions one by one
Customers ask about annual services, certificates, what to prepare, prices and what to do in a breakdown. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for services and prices
Publish what a service includes, prices and how long it takes. The AI replies from them.
Saved replies for certificates
Save your certificate request and landlord paperwork replies as macros.
A reply for breakdowns
One clear reply with your emergency line and what to check first.
A seasonal reminder
Send a service reminder before the busy season.
One queue for the office
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No safety advice for gas or carbon monoxide. Those go straight to a qualified person.
- No job scheduling or invoicing. Keep that in your field service tool.
Questions
Can the AI help with a gas smell?
No. It shows your emergency instructions and the emergency number.
Does it handle certificate requests?
It explains how to request one and passes details to you.
Is it worth it for a one-person business?
Pricing is flat, so a sole trader pays the same as a large firm.