Use casesMarketplaces
Two audiences, one inbox, nothing mixed up
A marketplace gets two kinds of mail: buyers who want their order sorted and sellers who want to be paid. Flatdesk keeps them in one queue, tags which side each ticket comes from, and keeps the price at $49 per agent per month, or $39 billed yearly.
What it does for this
Tag buyer and seller tickets
Mark each ticket by side and by topic so you can see which half of the marketplace is generating the work.
Answers for both sides
Publish separate articles for buyers and sellers. The AI replies from them and links to the right one.
Dispute notes
Record what each party said as internal notes the customer never sees, so whoever resolves the dispute has the full picture.
Saved replies for disputes
Save your neutral wording for delays, non-delivery and refund requests as macros.
A person for money and disputes
If the AI isn't sure, or someone asks for a person, the ticket goes to your team with a note saying why.
Where it falls short
If you need these today, another help desk fits better.
- No link to your marketplace's orders or payouts. Staff look those up in your own system.
- No built-in dispute workflow. Disputes are handled as tickets with notes and tags.
Questions
Can we tell buyers and sellers apart?
Yes. Tag tickets by side, or set a trigger that tags them from the sender or subject.
Can the AI settle a dispute?
No. Tell it in the AI instructions to hand disputes and payout questions to a person.
Does it show orders or payouts?
No. Look them up in your marketplace system and note the outcome on the ticket.