Use casesSubscription box businesses
Answer the skip and swap questions before the next box ships
Subscribers write about skipping a month, changing their address or a box that arrived wrong, and the cut-off date is always close. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for skips and cut-offs
Publish your cut-off date, skip steps and swap rules. The AI replies from them.
Saved replies for box problems
Save your missing item, damaged box and late delivery replies as macros.
Assign by issue type
Route billing, shipping and product issues to the right person.
A pre-ship auto-reply
Tell subscribers the cut-off date when a ship day is close.
Tags for churn reasons
Tag cancellations by reason and see what to fix first.
Where it falls short
If you need these today, another help desk fits better.
- No subscription billing or box scheduling. Keep those in your subscription platform.
- No order editing from inside Flatdesk.
Questions
Does it change subscriptions?
No. It answers questions and links subscribers to your account page.
Can it handle a rush before cut-off?
Flat pricing means a busy week costs the same. The AI answers the usual questions from your help center.
Can we see why people cancel?
Tag cancellation tickets by reason and review the tags monthly.