Use casesOnline tutor marketplaces
Stop answering the same booking and payout questions one by one
Students, parents and tutors ask about bookings, refunds, tutor vetting, payouts and technical problems in lessons. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for students and parents
Publish how bookings, refunds and safeguarding work. The AI replies from them.
Saved replies for tutors
Save your onboarding, payout timing and profile review replies as macros.
A reply for lesson problems
One clear reply with steps for audio, video and connection problems.
A first-lesson auto-reply
Send the joining link and what to expect before the first session.
One queue for the marketplace team
Email and chat arrive in one inbox, so no student or tutor is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No payment processing or tutor matching. Keep that in your platform.
- No safeguarding decisions by AI. Those go to a trained person.
Questions
Can the AI handle refunds?
It shares your refund policy. A person approves each refund.
Does it handle tutor payout questions?
It explains your payout schedule and passes account issues to you.
Is it worth it for a growing marketplace?
Pricing is flat, so cost does not climb with ticket volume.