Use casesSolar and home installers
Answer customers from quote to installation
Customers write about quotes, install dates and how their system works, often to whoever they spoke to last. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for common questions
Publish how installs work, what to expect on the day and basic troubleshooting. The AI replies from them.
Saved replies for scheduling
Save your reschedule and delay replies as macros.
Assign by job or region
Route messages to the right coordinator and keep the history on the ticket.
Tags for quotes and aftercare
Tag tickets by stage and count them to see where customers get stuck.
One queue for the office
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No quoting, scheduling or monitoring of installed systems. Keep those in your own tools.
- No technician app.
Questions
Does it monitor installed systems?
No. It answers questions from your articles. Your monitoring tools hold the system data.
Can customers chat from our website?
Yes, with the chat script on your site.
Can we track aftercare requests?
Yes. Tag tickets and count them in reports.