Use casesEscape rooms and entertainment venues
Stop answering the group size question one booking at a time
Guests ask about group sizes, ages, accessibility, rescheduling and what to expect. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for rules and groups
Publish group sizes, age limits and arrival times. The AI replies from them.
Saved replies for changes
Save your reschedule, late arrival and cancellation replies as macros.
A reply for accessibility
One clear reply about access, with how to contact you for specifics.
A busy-weekend auto-reply
Tell guests about fast-filling slots and how to join a waitlist.
One queue for guests and groups
Email and chat arrive in one inbox, so no party booking is lost.
Where it falls short
If you need these today, another help desk fits better.
- No booking engine, payments or waivers. Keep those in your booking software.
- No safety decisions. Send those to staff.
Questions
Can the AI answer rule questions?
From the rules you publish. Anything unusual goes to staff.
Does it handle private events?
It answers common questions and passes event enquiries to you.
Is it worth it for a single venue?
Pricing is flat, so one venue pays the same as a busy one.