Use casesBike shops
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for repairs and service
Publish service tiers, typical prices and turnaround times.
Saved replies for repair quotes
Save your drop-off, diagnosis and quote replies as macros.
A reply for parts delays
One clear reply on backorders and ETAs.
A pickup note
Send opening hours and what to bring for collection.
One queue for the workshop
Email and chat arrive in one inbox, so no repair question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No workshop booking or payments. Keep those in your shop software.
- No safety sign-off by message. A mechanic inspects the bike.
Questions
Can the AI quote a repair?
It shares your service prices. A mechanic quotes after inspection.
Does it handle status questions?
It shares your turnaround. A person confirms the exact status.
Is it worth it for one shop?
Pricing is flat, so one shop pays the same as a chain.