Use casesBike and outdoor gear shops
Answer the sizing question before the customer buys the wrong frame
Customers write about sizing, compatibility, repair slots and delivery, often with photos. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for sizing and fit
Publish size guides, compatibility notes and care tips. The AI replies from them.
Saved replies for repairs
Save your repair quote, drop-off and collection replies as macros.
Assign by department
Route sales, workshop and warranty messages to the right person.
A seasonal auto-reply
Tell customers about longer workshop waits in spring.
One queue for the whole shop
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No booking, stock or point of sale. Keep those in your shop systems.
- No phone line for walk-in queries.
Questions
Can customers send photos?
Yes, as email attachments.
Does it book repairs?
No. It answers questions and links to your booking page.
Can it handle a spring rush?
Flat pricing means a busy month costs the same as a quiet one.