Use casesBike couriers and local delivery firms
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for rates and zones
Publish zones, rates and cut off times.
Saved replies for booking
Save pickup window and package size replies as macros.
A reply for late deliveries
One clear reply with tracking and next steps.
A proof of delivery note
Explain how and when proof is sent.
One queue for the dispatcher
Email and chat arrive in one inbox, so no sender is missed.
Where it falls short
If you need these today, another help desk fits better.
- No route planning or payments. Keep those in your dispatch software.
- No promises on traffic delays. Staff update customers.
Questions
Can the AI book a pickup?
It points customers to your booking page. A person handles special cases.
Does it handle tracking questions?
It shares your terms. A person changes the booking.
Is it worth it for a small firm?
Pricing is flat, so a small firm pays the same as a larger one.