Use casesShopify stores
A help desk that knows what the customer ordered
Most store tickets are the same few questions: where is my order, can I change it, can I return it. Flatdesk puts the customer's orders beside the ticket, lets the AI answer the routine ones from them, and keeps the price at $49 per agent per month, or $39 billed yearly no matter how many it answers.
What it does for this
Orders beside every ticket
The customer's latest orders, matched by email: items, total, payment and delivery status, and tracking links. Your team stops switching tabs to look them up.
The AI answers “where's my order?”
It reads the customer's orders and replies with the status and tracking link. If it isn't sure, or the customer asks for a person, the ticket goes to your team with a note saying why.
Cancel and refund unshipped orders
If you allow it, the AI can cancel an order that hasn't shipped and refund it, within limits you set. Anything over a limit waits for a person to approve.
Reply templates for orders
Free templates for delayed orders, lost packages and return instructions are on the reply templates page. Save the ones you like as macros and send them with one click.
Chat on your storefront
One script tag adds a chat bubble to your site. Chats become tickets in the same inbox as email.
A bill you can predict
Busy season means more AI answers, not a bigger bill: 100 per agent are included, and the AI pauses at the cap unless an admin turns on overage at $0.40 per extra answer.
Where it falls short
If you need these today, another help desk fits better.
- Flatdesk shows orders and can cancel and refund unshipped ones. It can't edit an order or refund one that has already shipped; Gorgias can.
- No revenue attribution or ecommerce automations like Gorgias has.
- Email and website chat only. No SMS, WhatsApp, Instagram or Facebook messages.
Questions
Does Flatdesk work with Shopify?
Yes. Connect your store and each ticket shows the customer's last five orders with their delivery status and tracking links. The AI can read them to answer order questions, and cancel and refund an order that hasn't shipped if you allow it.
Can the AI refund a shipped order?
No. It only cancels and refunds orders that haven't shipped, and only within the limits you set. Anything over a limit waits for a person to approve.
How much does it cost for a store with 3 support agents?
$117 a month billed yearly, or $147 billed monthly, with 300 AI answers a month included.