Use casesRestaurants and cafes
Stop answering the same hours and menu question by email
Most messages to a restaurant are the same few questions: are you open, can you cater, is this gluten free. Flatdesk answers those from your help center and passes complaints and catering requests to a person, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers to hours, menu and access
Publish opening hours, parking, menu notes and dietary information. The AI replies from them and links to the article.
A shared inbox for the whole team
Email and website chat in one queue, so a catering request sent to the manager's address doesn't wait until Monday.
A person for complaints and allergies
Tell the AI to hand allergy and complaint messages to a person. The ticket arrives with a note saying why.
Saved replies for catering and events
Save your catering, private hire and gift voucher answers as macros and send them with one click.
After-hours reply
Say when the kitchen opens and how to book. It goes out to anything that arrives while you are closed.
Where it falls short
If you need these today, another help desk fits better.
- No table booking or ordering. Link to the booking or ordering tool you already use from a help article.
- Not a safe place for allergy decisions. Give allergy information in published articles and send individual allergy questions to a person.
Questions
What if a customer asks about allergies?
Publish what you can state with confidence and tell the AI to hand individual allergy questions to a person.
Does it take reservations?
No. The AI can point to your booking page, which you add as a help article.
Can it handle catering enquiries?
Yes as tickets. Save your usual quote wording as a macro and reply from the ticket.