Use casesLocal government services
Give every resident enquiry an owner
Residents write about forms, opening hours and local services, often to whichever address they find first. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for routine enquiries
Publish opening hours, how to apply and what to bring. The AI replies from them.
Saved replies for staff
Save your answers for common forms and referrals to the right team as macros.
Assign by department
Route enquiries to the right person and keep the history on the ticket.
One queue for the office
Email and chat arrive in the same inbox, with an owner on every message.
See what residents ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No case management, payments or records. Keep those in your own systems.
- It is not an emergency channel. Publish emergency numbers prominently.
Questions
Can it process applications?
No. It answers questions about how to apply. Your team handles the application.
Is it suitable for emergencies?
No. Put emergency contact details in your auto-reply and on your website.
Can residents chat from our website?
Yes, with the chat script on your site.