Use casesIndie game studios
Turn bug reports and refund emails into one queue
Players write about bugs, purchases and lost accounts, often all at launch. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the common player questions
Publish system requirements, save file help and your refund policy. The AI replies from them.
Saved replies for bug reports
Save your questions for platform, version and steps to reproduce as macros.
Tags for bugs, refunds and accounts
Tag tickets by type and count them to see what a patch should fix first.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
A launch-week auto-reply
Set an auto-reply for busy periods that says when players will hear back.
Where it falls short
If you need these today, another help desk fits better.
- No in-game reporting, crash log collection or store integration. Ask players to attach logs and check purchases on the store.
- No community platform integration.
Questions
Can it collect crash logs?
No. Ask players to attach logs to their email or message and tag the ticket.
Does it process refunds?
No. It answers questions about your policy. The store or your team processes the refund.
Can players chat from our site?
Yes, with the chat script on your site.