Use casesSports and physio injury clinics
Stop answering the same insurance and booking questions one by one
Patients ask about first appointments, insurance claims, how many sessions they need and rehab exercises. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for first visits
Publish what to wear, how long it takes and what the first session covers. The AI replies from them.
Saved replies for insurance
Save your receipt and claim form replies as macros.
A reply for cancellations
One clear reply with your notice window and how to rebook.
A pre-visit auto-reply
Send the address, parking and forms to complete.
One queue for the clinic
Email and chat arrive in one inbox, so no patient is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No clinical advice. Injury questions go to a clinician.
- No patient notes or billing. Keep those in your clinic software.
Questions
Can the AI say how many sessions someone needs?
No. A clinician decides that after assessment.
Does it handle insurance questions?
It explains your process and sends receipts. Claims stay with the insurer.
Is it worth it for a small clinic?
Pricing is flat, so a small clinic pays the same as a large one.