Use casesVinyl and record shops
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking or order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for stock and grading
Publish how records are graded and how to ask about stock.
Saved replies for requests
Save your want list, pre-order and trade-in replies as macros.
A reply for shipping damage
One clear reply on packaging and claims.
A signing event note
Send event dates and queue rules.
One queue for the shop
Email and chat arrive in one inbox, so no collector waits.
Where it falls short
If you need these today, another help desk fits better.
- No inventory or payment system. Keep those in your shop software.
- No grading disputes without photos. A person makes the call.
Questions
Can the AI check stock?
It shares your published stock. A person confirms rare items.
Does it handle trade-ins?
It explains your process. A person values the records.
Is it worth it for an indie shop?
Pricing is flat, so an indie shop pays the same as a larger one.