Use casesLanguage schools
Keep enrolment questions out of the front desk
Prospective students and parents ask about levels, start dates and fees by email and chat. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for course questions
Publish levels, term dates, fees and the cancellation policy. The AI replies from them.
Saved replies for enrolment
Save your answers for placement tests, trial classes and payment steps as macros.
One queue for the office
Email and chat arrive in the same inbox, with an owner on every message.
A term-break auto-reply
Set an auto-reply for holidays that says when the office will reply.
See what people ask before a term
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No timetable or student records. Check those in your own system and reply from the ticket.
- No online payment or class booking.
Questions
Can it place students in a level?
No. It answers questions about how placement works. Your teachers decide the level.
Does it connect to our timetable?
No. Link to the published timetable in an article and check changes by hand.
Can parents and students both use it?
Yes. Anyone can email or use the chat on your site.