Use casesChildcare and after-school clubs
Stop answering the same parent questions at pick-up
Parents ask about opening hours, fees, places, holidays and what to bring. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for hours and fees
Publish opening hours, fees and ages. The AI replies from them.
Saved replies for places
Save your waiting list, tour and registration replies as macros.
A reply for closures
One clear reply for holiday and weather closures, with where updates are posted.
A term-start auto-reply
Point parents to the forms and dates they need before the first day.
One queue for the office
Email and chat arrive in one inbox, so no parent is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No child records, attendance or payments. Keep those in your childcare systems.
- No safeguarding or medical decisions. Send those to a named person.
Questions
Can the AI answer fee questions?
From the fees you publish. Anything about a specific child goes to staff.
Does it handle waiting list questions?
It explains the process and passes specifics to your team.
Is it worth it for one club?
Pricing is flat, so a single club pays the same as a larger one.