Use casesEvent rental shops
Stop answering the delivery questions customer by customer
Customers ask about availability, delivery windows, set-up and damage charges. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for hire terms
Publish hire periods, deposits and delivery zones. The AI replies from them.
Saved replies for changes
Save your date change, late return and damage replies as macros.
A reply for peak season
One clear reply for busy weekends, with how to reserve early.
A pre-event auto-reply
Send the delivery window, set-up notes and a contact number.
One queue for the warehouse
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No stock or availability calendar. Keep those in your rental system.
- No payment processing. Take deposits in your booking system.
Questions
Can the AI answer availability questions?
It explains your lead times. Stock checks stay with your team.
Does it handle damage questions?
It explains your terms and passes disputes to a person.
Is it worth it for a small shop?
Pricing is flat, so a small shop pays the same as a big one.