Use casesCampsites and glamping sites
Stop answering the arrival questions guest by guest
Guests ask about check-in times, pitch types, dogs, fires and cancellations. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for arrivals and rules
Publish check-in times, site rules and what is provided. The AI replies from them.
Saved replies for changes
Save your date change, weather and cancellation replies as macros.
A reply for late arrivals
One clear reply for late arrivals, with gate times and how to get in.
A pre-arrival auto-reply
Send directions, check-in details and what to bring.
One queue for the site office
Email and chat arrive in one inbox, so no guest question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No booking calendar or payment processing. Keep those in your booking system.
- No emergency response. Guests need your emergency number for that.
Questions
Can the AI answer pitch questions?
From the pitch and facility details you publish. Anything unusual goes to staff.
Does it handle weather cancellations?
It explains your policy and passes exceptions to staff.
Is it worth it for one site?
Pricing is flat, so one site pays the same as a busy one.