Use casesEvent organisers
Handle attendee questions before, during and after the event
Attendees ask the same questions in the weeks before an event, then all at once on the day. Flatdesk answers the routine ones from your help center and gets the rest to your team, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers published once
Publish schedule, venue, parking and what to bring. The AI replies from them so the team is free for real problems.
Saved replies for ticket problems
Save your answers for lost tickets, transfers and name changes as macros.
A busy-day auto-reply
Set an auto-reply for event week that says how long answers take.
A person for refunds and cancellations
Tell the AI to hand refund and cancellation messages to a person with a note saying why.
Review the questions afterwards
Tag tickets by topic, then see which questions to answer on the event page next time.
Where it falls short
If you need these today, another help desk fits better.
- No ticket sales or check-in system. Keep your ticketing platform and link to it from articles.
- No SMS or push messages. Attendees reach you by email or the chat bubble on your site.
Questions
Does it sell tickets?
No. Keep your ticketing platform and answer questions about it here.
Can it send updates to attendees?
No. It handles replies to people who write to you, not broadcast messages.
Can we handle the rush on the day?
Yes. Publish the answers beforehand and set an event-week auto-reply.