Use casesProperty managers and rental hosts
Keep maintenance requests from getting lost in the inbox
Tenants and guests write about repairs, access codes, rent dates and house rules, often to whoever's phone they have. Flatdesk puts those into one queue with a priority, an owner and a first reply target, at $49 per agent per month, or $39 billed yearly.
What it does for this
Every request becomes a ticket
Email and chat land in one queue. Set the priority, assign it to a person, and tag it with the property or the type of problem.
Answers to the usual questions
Publish check-in steps, Wi-Fi details, parking, trash days and rent due dates. The AI replies from them and links to the article.
After-hours reply for emergencies
Tell people what counts as an emergency and who to call. It goes out to anything that arrives while you're away.
Notes the tenant never sees
Record what the plumber said or which unit it concerns, so whoever picks it up next has the history.
A first reply target
Set how fast you aim to answer and see which requests are close to missing it.
Where it falls short
If you need these today, another help desk fits better.
- No work orders, vendor scheduling or rent collection. Flatdesk tracks the conversation; keep your property software for the rest.
- No tenant or unit database. Tag tickets with the property by hand or by rule.
Questions
Can it dispatch a repair?
No. It tracks the request and who owns it. Book the repair in the tool you already use and note it on the ticket.
Can guests get answers at night?
Yes, for what your articles cover, and the after-hours reply tells them when a person will answer anything else.
Can we tag tickets by property?
Yes. Tags and triggers let you mark each ticket with the property or the type of problem.