Use casesPest control services
Stop answering the same treatment prep questions one by one
Customers ask about what to do before a visit, pets and children, how long treatment takes and what to do if pests return. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for treatment prep
Publish how to prepare a home, pet safety and re-entry times. The AI replies from them.
Saved replies for follow-ups
Save your re-visit, guarantee and no-access replies as macros.
A reply for urgent infestations
One clear reply with your callout times and what to do until you arrive.
A pre-visit auto-reply
Send the arrival window, access needs and prep steps.
One queue for the dispatch team
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No route planning or job scheduling. Keep that in your field service software.
- No health advice. Refer medical concerns to a doctor.
Questions
Can the AI say a treatment is safe for pets?
It shares your published guidance. Specific cases go to a technician.
Does it handle guarantee claims?
It explains the guarantee and passes claims to you.
Is it worth it for a small firm?
Pricing is flat, so a small firm pays the same as a large one.