Use casesCourse creators and coaches
Stop answering the same student question every launch week
Launches bring the same messages: I can't log in, where is the download, can I get a refund. Flatdesk answers those from your help center and hands the rest to you or your assistant, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers students can find themselves
Publish login help, where to find lessons, and your refund terms. The AI reads them, replies by email and chat, and links to the article.
Saved replies for launch week
Save your refund, access and extension answers as macros so a busy week doesn't mean typing them again.
A person for coaching questions
If the AI isn't sure, or the student asks for you, the ticket goes to your team with a note saying why.
Share the inbox with an assistant
Add a helper as an agent, assign tickets, and leave internal notes students never see.
A reply target that holds
Set a first reply target and see which tickets are close to missing it, so launch week doesn't bury the oldest messages.
Where it falls short
If you need these today, another help desk fits better.
- No course platform integration. Flatdesk doesn't see who has access to what, so student details come from the email on the ticket.
- No payments or refunds for your course sales. Process refunds in your payment tool and reply from the ticket.
Questions
Does it connect to our course platform?
No. Link to your platform's login and help pages from a help article, and the AI will point students there.
Can an assistant help without seeing everything?
An assistant joins as an agent and works the tickets you assign. Internal notes stay hidden from students.
What happens during a launch spike?
The AI answers what your articles cover, and the rest queues with a first reply target so you can see what to answer first.