Use casesLaundry and dry cleaning
Stop answering 'when will it be ready' by hand
Customers ask about pickup times, turnaround, prices, stains and lost items. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for turnaround and prices
Publish turnaround times and price lists. The AI replies from them.
Saved replies for pickups
Save your pickup, delivery and reschedule replies as macros.
A reply for damage or missing items
One clear reply for a damaged or missing item, with what you need to look into it.
A busy-season auto-reply
Warn customers about wedding and holiday rushes.
One queue for all channels
Email and chat arrive in one inbox, so no customer question is lost.
Where it falls short
If you need these today, another help desk fits better.
- No order tracking, tagging or payments. Keep those in your shop software.
- No damage assessments. Send those to a person.
Questions
Can the AI answer care questions?
From the guides you publish. Anything about a specific item goes to staff.
Does it handle damage claims?
It answers the process and passes the claim to you.
Is it worth it for one shop?
Pricing is flat, so one shop pays the same as a busy chain.