Use casesMeal prep services
Stop answering the delivery-day question every week
Customers write about menus, allergens, delivery days and skipped weeks, often just before the cut-off. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for menus and allergens
Publish your menu notes, allergen policy and delivery areas. The AI replies from them.
Saved replies for skips and changes
Save your skip-a-week, change-plan and missed-delivery replies as macros.
A cut-off reminder auto-reply
Tell customers the weekly order cut-off so late changes are not a surprise.
Route by topic
Send delivery issues to logistics and menu questions to the kitchen.
One queue for every channel
Email and chat arrive in one inbox, so a missed-delivery message is never buried.
Where it falls short
If you need these today, another help desk fits better.
- No subscription billing, menu planning or route optimisation. Keep those in your own tools.
- No guarantees about allergens beyond what you publish. Keep your policy exact.
Questions
Can the AI change a delivery?
No. It answers from your help center and hands changes to a person.
How are allergen questions handled?
Only from the policy you publish. Anything unusual goes to a person.
Is it worth it for a small kitchen?
Pricing is flat, so a quiet week costs the same as a busy one.