Use casesEscape rooms
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for bookings and groups
Publish group sizes, ages, difficulty and arrival times.
Saved replies for private events
Save your birthday and team-building replies as macros.
A reply for rescheduling
One clear reply on changes and late arrivals.
A voucher note
Explain how gift vouchers are bought and redeemed.
One queue for the venue
Email and chat arrive in one inbox, so no booking question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No booking engine or payments. Keep those in your reservation software.
- No refunds decided by the AI. A person approves them.
Questions
Can the AI take a booking?
It points customers to your booking page. Your reservation tool holds the slots.
Does it handle voucher questions?
It shares your voucher terms. A person fixes redemption problems.
Is it worth it for one venue?
Pricing is flat, so one venue pays the same as a chain.