Use casesIndependent wine shops
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for delivery and age checks
Publish delivery areas and ID rules.
Saved replies for gifts
Save gift wrapping and message replies as macros.
A reply for tastings
One clear reply on events and tickets.
A corked bottle note
Explain how faults are handled.
One queue for the shop
Email and chat arrive in one inbox, so no customer is missed.
Where it falls short
If you need these today, another help desk fits better.
- No stock or order system. Keep those in your shop software.
- No sales to under age buyers. Staff check ID.
Questions
Can the AI take an order?
It points customers to your booking page. A person handles special cases.
Does it handle delivery questions?
It shares your terms. A person changes the booking.
Is it worth it for a small shop?
Pricing is flat, so a small shop pays the same as a larger one.