Use casesBoutique hotels and B&Bs
Reply to guests before they book somewhere else
Guests write about availability, check-in and local tips, often from different time zones. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for common guest questions
Publish check-in times, parking and local tips. The AI replies from them.
Saved replies for bookings
Save your confirmation and change replies as macros.
Assign by property or shift
Route messages to the right person and keep the history on the ticket.
An out-of-hours auto-reply
Tell guests when they will hear back and how to reach someone on arrival day.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No reservations, channel management or payments. Keep those in your property management system.
- No in-stay guest app.
Questions
Does it take bookings?
No. It answers questions and links to your booking page.
Can guests chat from our website?
Yes, with the chat script on your site.
Can it reply in other languages?
The AI replies in the language the guest writes in. Have a person check the first few.