Use casesSecond-hand and vintage shops
Stop answering 'is this still available' by hand
Every item is one of a kind, so customers ask about condition, measurements and whether it is still there. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for condition and sizing
Publish how you grade condition and measure items. The AI replies from them.
Saved replies for availability
Save your sold, on hold and similar item replies as macros.
A reply for returns
One clear reply for the return window and who pays postage.
A drop-day auto-reply
Warn customers about new drop times and how holds work.
One queue for messages
Email and chat arrive in one inbox, so no question about a unique piece is lost.
Where it falls short
If you need these today, another help desk fits better.
- No inventory or listing tools. Keep those in your shop software.
- No authentication or valuation. Send those to a person.
Questions
Can the AI answer condition questions?
From the grading guide you publish. Anything about a specific item goes to you.
Does it handle holds and reservations?
It answers the rules and passes specific requests to you.
Is it worth it for a small shop?
Pricing is flat, so a one-person shop pays the same as a busy one.