Use casesGarages and repair shops
Stop answering the same status question by phone
Customers ask for quotes, booking slots and whether the job is ready. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the common questions
Publish opening hours, what a service includes and how to book. The AI replies from them.
Saved replies for quotes and status
Save your answers for quote requests, delays and collection times as macros.
One queue for the workshop and office
Email and chat arrive in the same inbox, with an owner on every message.
A closed-hours auto-reply
Set an auto-reply for evenings and holidays that says when you will reply.
See what customers ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No job tracking, parts lookup or booking calendar. Check those in your own system and reply from the ticket.
- No SMS or phone support.
Questions
Can it tell customers when their job is ready?
No. Check the job in your own system and reply from the ticket.
Does it give quotes?
No. It answers from your published prices and your team sends the quote.
Can customers chat from our website?
Yes, with the chat script on your site.