Skip to content

Use casesAI support at a fixed cost

AI that answers customers, on a bill that can't jump

Per-resolution AI pricing means a busy month is an expensive month. Flatdesk's AI answers are included: 100 per agent a month, pooled across the team, and the AI pauses at the cap unless an admin opts in to overage. You pay $49 per agent per month, or $39 billed yearly.

Start your 14-day free trialSee pricing
The Flatdesk inbox with open conversations, owners and an AI answered label

What it does for this

  • Included, then capped

    100 AI answers per agent, pooled across the team. When they run out the AI stops for the month, new conversations go to your team, and you aren't charged. You get an email at 80% and at 100%.

  • Counted once, only when it finishes

    An AI answer is a conversation the AI finishes without your team. Up to 3 follow-ups in the same conversation count once. If it hands the conversation to a person, it doesn't count.

  • AI receipts

    Every AI answer is itemized with what it was based on. Refund a wrong one and it stops counting.

  • Try it on your own tickets first

    The AI test drive drafts answers to your 50 most recent answered tickets beside your team's replies. Nothing is sent and it uses no AI answers.

  • Answers from your own material

    The AI answers from your macros, help articles, the facts you give it and, if you add your address, your website. It hands the rest to your team.

  • You choose what it may do

    Turn the AI off in Settings any time. Give it actions like refunds with limits, and anything over a limit waits for a person.

Where it falls short

If you need these today, another help desk fits better.

  • The cap means the AI stops mid-month if you use it up. Turn on overage at an extra cost per answer if you'd rather it continue.
  • The AI only answers email and website chat.

Questions

What happens if we use all the AI answers?

The AI stops for the rest of the month and new conversations go to your team as normal tickets. You aren't charged. An admin can turn on overage, which bills each extra answer.

What does an extra AI answer cost?

$0.40 per extra AI answer, and only when an admin has turned overage on.

How do I know the AI is good enough?

Run the AI test drive during your trial: it drafts answers to the 50 most recent tickets your team answered, beside the replies your team sent.

Keep reading